This Refund Policy forms part of our Terms of Service. Payments are sold and processed by Polar (Polar Software Inc.) as our Merchant of Record, so your payment contract is with Polar and all refunds are issued through Polar, subject to this policy and Polar’s own terms.
Subscription Refunds
- Within 7 days of your first charge (for Lite and Daily, the automatic charge at the end of the free month): if you have not made substantial use of the Service since that charge, you may request a full refund. This applies once per person and includes the case where you forgot to cancel before the free month ended.
- After 7 days: refunds are evaluated case-by-case and are generally limited to situations where a verified technical fault on our side prevented you from using the Service.
- Annual plans: a pro-rated refund may be available within the first 30 days if the Service does not meet your needs.
Credits & Generated Videos
Because video generation consumes computing resources from third-party AI providers, the following applies:
- Failed generations are refunded. Credits are debited when a render starts. If the render fails, the credits go back to your balance in full, automatically; you do not need to ask. One exception: when our content-safety filter rejects a prompt partway through a render, the share of the work already done is kept and the rest is refunded. The failure message states how many credits came back.
- Completed videos are non-refundable in credits, including where you are dissatisfied with the quality, style, accuracy, or creative result. AI outputs are inherently variable (see our Terms), and the compute was performed. You can edit a scene or regenerate using additional credits.
- Credits have no monetary value and are not redeemable for cash, individually or in bulk.
Non-Refundable
- Credits already consumed by successful video generation
- Dissatisfaction with the creative result of an AI-generated video
- Issues caused by third-party providers or social platforms outside our control
- Accounts terminated for violation of our Terms of Service
- Monthly charges older than 7 days, or annual subscriptions older than 30 days (except verified technical faults)
How to Request a Refund
Email [email protected] with your account email and the reason for your request. Eligible refunds are typically processed within 3–5 business days. Initiating a payment dispute or chargeback instead of contacting us may result in suspension of your account.
Cancellation
You can cancel your subscription at any time from your account settings. For a paid period, access continues until the end of that billing period. No partial refunds are given for unused time within a billing period. During a free month, cancelling means you are never charged, and the free month ends immediately: its plan and free credits stop at once (a free month that started before 16 October 2026 continues to its end date).